Commercial beta support

GoodOrder Support

For help with GoodOrder, email hello@featherlilyproductions.com.

Helpful details to include

  • GoodOrder app version
  • Windows version
  • The exact error or status shown
  • The customer-visible support or run reference
  • The approximate time the issue occurred
  • The support category that best fits the issue

Do not email sensitive information

  • Passwords
  • Verification or password-reset links
  • Account session tokens
  • Full payment-card numbers or CVV codes
  • Confidential litigation documents
  • Screenshots that show client documents, unless support gives you an approved secure method

Support categories

  • Installation
  • Account / Sign-in
  • Billing
  • Processing
  • Results
  • How-to
  • Privacy / Security
  • Store / Distribution
  • Feature Request