Commercial beta support
GoodOrder Support
For help with GoodOrder, email hello@featherlilyproductions.com.
Helpful details to include
- GoodOrder app version
- Windows version
- The exact error or status shown
- The customer-visible support or run reference
- The approximate time the issue occurred
- The support category that best fits the issue
Do not email sensitive information
- Passwords
- Verification or password-reset links
- Account session tokens
- Full payment-card numbers or CVV codes
- Confidential litigation documents
- Screenshots that show client documents, unless support gives you an approved secure method
Support categories
- Installation
- Account / Sign-in
- Billing
- Processing
- Results
- How-to
- Privacy / Security
- Store / Distribution
- Feature Request