FEATHERLILY PRODUCTIONS LLC

BILLING, CANCELLATION, AND REFUND POLICY

This Billing, Cancellation, and Refund Policy (“Billing Policy”) governs subscriptions, included-page allowances, prepaid pages, automatic-overage charges, payment methods, renewals, cancellations, refunds, credits, disputes, and related billing matters for the GoodOrder Deduplication Engine.

This Billing Policy forms part of the agreement between Featherlily Productions LLC (“Featherlily,” “we,” “us,” or “our”) and the individual or organization purchasing or using the GoodOrder Deduplication Engine (“Customer” or “you”).

By purchasing a subscription, purchasing prepaid pages, authorizing automatic overages, or continuing to use a paid GoodOrder service, you agree to this Billing Policy, the Terms of Service and Software License Agreement, the Privacy Policy, and any plan-specific terms displayed at purchase.

The pricing and terms presented to you at checkout govern your transaction. If a checkout disclosure conflicts with this Billing Policy, the more specific checkout disclosure controls the affected charge.

1. Current Commercial-Beta Pricing

The current GoodOrder Deduplication Engine commercial-beta subscription is:

  • $49.99 per month
  • 1,500 included processed pages per billing period
  • $0.045 per automatic-overage page
  • prepaid pages available at $0.05 per page

Current prepaid page packs may include:

  • 500 pages for $25
  • 1,000 pages for $50
  • 5,000 pages for $250

Applicable taxes may be added.

Featherlily may offer different plans, promotional terms, allowances, or pricing in the future. Any material pricing change affecting an existing subscription will apply prospectively and will be disclosed before it takes effect as required by applicable law.

2. Recurring Subscription

The GoodOrder subscription renews automatically each month until canceled.

By subscribing, you authorize Featherlily and its payment processor to charge your selected payment method for:

  • the monthly subscription fee;
  • automatic-overage usage you authorize;
  • prepaid page packs you separately purchase;
  • applicable taxes; and
  • any other amount clearly disclosed and affirmatively authorized.

Your billing period ordinarily begins on the date your paid subscription is activated and renews on the corresponding date of each following month, subject to payment-processor rules and calendar variations.

The subscription fee is charged in advance for the upcoming billing period.

Usage-based charges may be invoiced or charged after the relevant pages are processed or after the applicable usage-reporting period closes.

3. Affirmative Authorization

Featherlily will disclose material recurring-payment terms before purchase.

You must affirmatively indicate acceptance of the applicable Terms and billing disclosures before subscribing.

Your authorization includes recurring monthly subscription charges until cancellation takes effect.

Automatic-overage charges require the overage authorization presented at purchase or through another account setting or purchase flow.

Buying a subscription does not authorize Featherlily to charge for unrelated products or services.

4. Payment Processing

Featherlily uses Stripe to process payments, manage subscriptions, issue invoices, and provide customer billing tools.

Featherlily does not directly receive or store the complete payment-card number entered through Stripe Checkout.

Your payment information is processed under Stripe’s applicable terms and privacy practices.

You authorize Featherlily and Stripe to use your payment method for charges authorized under this Billing Policy.

Stripe supports subscription cancellation through a customer portal and can schedule cancellation at the end of the current billing period.

5. Payment Method

You must provide a valid payment method and accurate billing information.

You authorize Featherlily and its payment processor to:

  • verify the payment method;
  • request authorization from the payment issuer;
  • charge amounts authorized under this Billing Policy;
  • retry failed payments;
  • update payment credentials through card-network account-updater services, where available; and
  • retain payment tokens and related billing identifiers as permitted by the payment processor.

You are responsible for keeping your payment method and billing information current.

6. Included Pages

Each active monthly subscription currently includes 1,500 processed pages per billing period.

Included pages:

  • are available only during the applicable billing period;
  • apply only to the subscribing account;
  • have no cash value;
  • may not be sold, transferred, or exchanged;
  • do not roll over into a later billing period; and
  • expire at the end of the billing period if unused.

A new included-page allowance is issued when the next monthly subscription period begins and the subscription remains active or otherwise entitled to continued service.

Cancellation does not accelerate, extend, or convert the included-page allowance into cash or prepaid pages.

7. Prepaid Pages

Prepaid pages are optional page allowances purchased in advance.

Prepaid pages are applied after available included pages and before automatic overages.

Prepaid pages:

  • are associated with the purchasing Customer account;
  • may be used only with eligible Featherlily processing services;
  • may not be transferred, resold, sublicensed, or shared with another account;
  • have no cash value;
  • are not a bank deposit, gift card, or stored-value account;
  • do not earn interest; and
  • require an active or paid-through GoodOrder subscription to be used.

Current prepaid page balances do not expire solely because a monthly billing period ends.

Cancellation of the monthly subscription does not automatically refund or erase unused prepaid pages. Unused prepaid pages remain associated with the account and may become available again if the Customer later reactivates an eligible GoodOrder subscription, provided the GoodOrder service and applicable prepaid-page program remain commercially available.

Featherlily may change prepaid-page terms prospectively. A future change will not retroactively reduce an already purchased balance except where required by law, necessary to correct fraud or error, or agreed to by the Customer.

8. Order of Page Allocation

Unless a purchase disclosure states otherwise, accepted pages are allocated in this order:

  1. included subscription pages;
  2. prepaid pages; and
  3. automatic-overage pages.

For example, if a Customer has 100 included pages and 50 prepaid pages remaining and submits an eligible 200-page PDF, the first 100 accepted pages would be allocated to the included allowance, the next 50 to the prepaid balance, and the remaining 50 to automatic overages—provided sufficient overage authorization and account eligibility exist.

A Customer cannot direct Featherlily to use automatic-overage capacity while preserving available included or prepaid pages unless Featherlily expressly provides that feature.

9. What Counts as a Processed Page

A page generally counts as processed when the PDF or applicable processing unit containing that page is accepted for remote processing at the disclosed billing-commitment point.

A page may count even when:

  • it contains little or no readable text;
  • it is blank;
  • it is an image;
  • it is ultimately identified as a duplicate;
  • it is retained as a parent page;
  • no Bates number is detected;
  • the Customer does not use the resulting output;
  • the Customer stops reviewing the run;
  • the document contains poor-quality material; or
  • a downstream operation fails after the billing-commitment point.

The fact that a page is a duplicate does not make its processing free. The purpose of the service is to analyze the submitted pages and determine whether duplicate relationships exist.

10. Billing-Commitment Point

GoodOrder reserves page capacity before remote processing begins.

The reserved pages become committed when the designated remote processing provider accepts the applicable PDF or processing unit for processing.

Before acceptance:

  • a reservation may be released if the request is safely rejected or canceled;
  • no processed-page charge should be committed solely because the Customer selected a file; and
  • a denied request should not consume the requested page allowance.

After acceptance:

  • the pages are treated as processed for allowance and billing purposes;
  • interruption of a later processing stage does not automatically reverse the page commitment; and
  • the run may be resumed, retried, reconciled, or reviewed without creating a duplicate charge for the same accepted processing event.

Featherlily uses technical controls designed to prevent duplicate commitment or reporting of the same accepted processing event.

11. All-or-Nothing Processing Decision

GoodOrder currently applies an all-or-nothing allowance decision to each submitted PDF or other defined processing unit.

Before accepting a PDF, GoodOrder determines whether the account has sufficient capacity through some combination of:

  • included pages;
  • prepaid pages; and
  • authorized automatic overages.

If sufficient eligible capacity is unavailable, the entire PDF may be denied before remote processing begins.

GoodOrder will not intentionally process only part of a PDF and silently omit the remainder because the account ran out of pages.

A denied request does not necessarily prevent the Customer from processing a smaller file or from using remaining included or prepaid pages on another eligible request.

12. Automatic Overages

When automatic overages are authorized, pages exceeding available included and prepaid balances are charged at the rate disclosed at purchase.

The current automatic-overage rate is $0.045 per processed page.

Automatic-overage charges may be accumulated and reported to Stripe for invoicing or collection.

Usage processed near the end of a billing period may appear on a later invoice if reporting, reconciliation, or invoice timing requires it.

Cancellation does not eliminate liability for automatic-overage pages processed before cancellation took effect.

13. Overage Limits and Protective Controls

Featherlily may establish limits on automatic-overage exposure.

GoodOrder may deny additional automatic-overage processing when:

  • the account reaches a configured exposure threshold;
  • the payment method fails;
  • an invoice is past due;
  • the subscription is inactive;
  • a charge is disputed;
  • usage appears fraudulent, abusive, or abnormal;
  • usage cannot be reliably reported;
  • account records require reconciliation; or
  • continued processing presents unreasonable financial, security, or operational risk.

An overage restriction does not necessarily prevent use of available included or prepaid pages.

Featherlily may adjust protective limits without increasing the Customer’s agreed per-page rate.

14. Usage Records and Reconciliation

GoodOrder may display page balances or statuses such as:

  • available;
  • reserved;
  • committed;
  • pending;
  • reported;
  • retryable;
  • unreportable;
  • reconciled; or
  • disputed.

Temporary differences may occur between:

  • the balance displayed in the application;
  • Featherlily’s entitlement records;
  • processing-provider records;
  • Stripe usage records; and
  • an invoice.

Featherlily may reconcile these records to correct:

  • duplicate reporting;
  • omitted reporting;
  • delayed reporting;
  • conflicting timestamps;
  • failed usage submissions;
  • refunds;
  • credits; or
  • administrative resolutions.

Featherlily will not knowingly charge twice for the same accepted processing event.

15. Invoices and Receipts

Stripe may issue receipts, invoices, payment-failure notices, refund notices, and other billing communications electronically.

You are responsible for reviewing billing communications and maintaining access to the email address associated with the account.

An invoice may include:

  • the monthly subscription fee;
  • usage-based overage charges;
  • prepaid page purchases;
  • taxes;
  • credits;
  • refunds;
  • adjustments; or
  • prior unpaid balances.

A delayed invoice does not waive an amount properly incurred.

16. Automatic Renewal

Unless canceled, the subscription automatically renews for successive monthly periods.

The recurring nature of the subscription, renewal frequency, price, and cancellation method will be disclosed before purchase.

Featherlily will provide a practical electronic cancellation method through the Stripe Customer Portal or another clearly identified process.

Louisiana Revised Statutes section 9:2716 addresses automatic-renewal provisions and provides consequences for covered contracts renewed in violation of its requirements. The FTC has also emphasized clear material disclosures, affirmative consent, and effective cancellation procedures in recurring-payment programs.

17. How to Cancel

You may cancel the monthly subscription through the Stripe Customer Portal.

A Customer Portal link may be available through:

If the Customer Portal is unavailable or inaccessible, email:

hello@featherlilyproductions.com

Use the subject line:

Cancellation Request

Include:

  • the email address associated with the subscription;
  • the firm or organization name, if applicable; and
  • enough information to identify the account.

Do not send complete payment-card information.

Featherlily may verify the requester’s authority before changing the subscription.

18. When Cancellation Takes Effect

Unless an eligible zero-use full refund is approved, cancellation takes effect at the end of the current paid billing period.

The Customer ordinarily retains access through the paid-through date, subject to:

  • payment status;
  • security restrictions;
  • suspension rights;
  • account misuse;
  • service discontinuation; and
  • these Terms.

Cancellation stops future monthly renewal charges after the current paid period.

Cancellation does not retroactively cancel:

  • the current billing period;
  • prepaid page purchases;
  • processed-page commitments;
  • automatic-overage usage;
  • taxes;
  • outstanding invoices; or
  • other charges incurred before cancellation took effect.

Stripe supports scheduling a subscription to cancel at the end of its current period.

A scheduled cancellation may be reversed through Stripe before the paid-through date. If reversed in time, the subscription remains active and renews normally.

19. Access After Cancellation

During the remaining paid-through period, the Customer may continue using available:

  • included pages;
  • prepaid pages; and
  • authorized automatic overages,

subject to the account remaining eligible and in good standing.

Included pages expire when the final paid billing period ends.

Unused prepaid pages remain associated with the account as described in Section 7 but cannot be used without an active or paid-through eligible subscription.

After access ends:

  • the software license ends;
  • online authorization may be disabled;
  • new runs may be denied;
  • local Customer Content and outputs may remain on the Customer’s computer; and
  • amounts previously incurred remain due.

20. No Cancellation Fee

Featherlily does not currently impose a separate cancellation fee for the standard monthly GoodOrder subscription.

Cancellation does not create a refund right for charges already incurred except for the zero-use initial-subscription refund described below.

21. Subscription Refunds

The initial monthly subscription payment is eligible for a full refund only when the request is made no later than exactly seven calendar days after the successful initial subscription payment and zero pages of any kind have been processed and committed during that subscription billing period.

Any committed included, prepaid, or automatic-overage page makes the monthly subscription payment nonrefundable through this routine refund path. Released reservations and work that was merely reserved but never accepted do not count as committed pages.

An eligible full refund cancels renewal and disables processing immediately. It does not delete account, payment, subscription, event, installation, or audit history. A fully refunded Customer may subscribe again later.

Once any page has been committed, the available remedy is cancellation at the end of the paid period rather than a refund of the monthly subscription payment. Valid remaining included and prepaid pages may be used only through the paid-through date, and committed overage or other separate payment obligations remain payable.

Featherlily does not ordinarily provide prorated refunds for:

  • cancellation during a billing period;
  • unused included pages;
  • failure to use the service;
  • dissatisfaction arising from disclosed beta limitations;
  • failure to maintain compatible equipment;
  • loss of access caused by the Customer’s email account, computer, network, or payment method;
  • suspension for breach or misuse; or
  • a decision not to continue using GoodOrder.

A Customer who believes a subscription charge was unauthorized, duplicated, or erroneous should promptly contact Featherlily.

22. Prepaid Page Refunds

Completed prepaid page purchases are generally nonrefundable.

Featherlily may, in its discretion, refund an unused prepaid page purchase when:

  • the request is submitted within seven calendar days after purchase;
  • none of the purchased pages has been consumed or reserved;
  • no refund, dispute, or fraud concern affects the account; and
  • the payment can be refunded through the original payment method.

Once any portion of a prepaid pack has been used, the entire pack is generally nonrefundable.

No refund is available for prepaid pages obtained through:

  • a promotional credit;
  • a complimentary allowance;
  • a settlement or service credit;
  • a prior refund;
  • a disputed payment; or
  • another noncash grant.

This section does not limit rights that cannot lawfully be waived.

23. Automatic-Overage Refunds

Properly incurred automatic-overage charges are nonrefundable merely because:

  • the processed page was a duplicate;
  • the Customer did not use the output;
  • the Customer later canceled;
  • the Customer submitted the wrong file;
  • the document contained blank, unreadable, irrelevant, or unwanted pages;
  • the Customer misunderstood the size of the submission; or
  • the result reflected a disclosed beta limitation.

Featherlily will investigate a timely claim that an overage charge resulted from:

  • duplicate metering;
  • an incorrect page count;
  • unauthorized account use;
  • a processing event that was never accepted;
  • a billing-system error; or
  • another demonstrable technical defect in charging.

If Featherlily confirms an error, it may issue a refund, account credit, page credit, invoice adjustment, or another appropriate correction.

24. Failed Runs and Service Credits

A failed or incomplete run does not automatically entitle the Customer to a monetary refund when the pages were committed at the disclosed billing-commitment point.

However, when a Customer receives no usable result because of a verified Featherlily-controlled technical failure occurring after page commitment, Featherlily may provide an appropriate remedy, including:

  • restoration or resumption of the run;
  • reprocessing without an additional page charge;
  • replacement page allowance;
  • an account credit;
  • an invoice adjustment; or
  • a refund.

The appropriate remedy depends on the circumstances, processing costs already incurred, whether the run can be recovered, and whether the failure was caused by Featherlily, a service provider, the Customer, the source document, or external conditions.

Featherlily may require reasonable diagnostic information before issuing a remedy.

25. Refund Method and Timing

Approved refunds are ordinarily returned to the original payment method.

Featherlily cannot guarantee when the Customer’s bank or card issuer will post the refund.

Stripe explains that successful payments may be refunded in whole or in part through the payment system.

A refund does not necessarily cancel the subscription unless the Customer separately cancels or Featherlily confirms cancellation.

A refund may reduce, reverse, or remove corresponding:

  • prepaid pages;
  • included-page adjustments;
  • account credits;
  • entitlements; or
  • other benefits associated with the refunded purchase.

26. Credits

Featherlily may issue page credits, account credits, service extensions, or other accommodations.

Unless Featherlily states otherwise, credits:

  • have no cash value;
  • are not transferable;
  • may be used only on the account receiving them;
  • may be limited to a specific service;
  • may expire on the date disclosed when issued; and
  • are not refundable.

Issuing a credit does not admit fault or establish an obligation to issue similar credits in another matter.

27. Failed Payments

If a payment fails, Featherlily or Stripe may:

  • retry the payment;
  • notify the Customer;
  • request an updated payment method;
  • restrict automatic overages;
  • suspend new processing;
  • limit account functions;
  • preserve an unpaid balance;
  • cancel the subscription; or
  • terminate access.

Stripe permits configurable retry and cancellation behavior after unsuccessful subscription payments.

The Customer remains responsible for valid charges incurred before suspension, cancellation, or termination.

28. Past-Due Accounts

Featherlily may suspend or restrict a past-due account.

During suspension:

  • local files may remain accessible on the Customer’s computer;
  • new processing may be denied;
  • available page balances may be temporarily unavailable;
  • overage authorization may be disabled; and
  • support may be limited to billing or account restoration.

Restoring access may require payment of all outstanding amounts and verification of a valid payment method.

Featherlily is not required to preserve an inactive or delinquent account indefinitely.

29. Payment Disputes and Chargebacks

Before initiating a chargeback or payment dispute, the Customer should contact Featherlily at:

hello@featherlilyproductions.com

Use the subject line:

Billing Dispute

Include:

  • the account email address;
  • the disputed amount;
  • the invoice or charge date;
  • the reason for the dispute; and
  • supporting information.

Do not send complete payment-card information.

A chargeback or payment dispute may cause Featherlily to:

  • suspend the account;
  • disable automatic overages;
  • restrict processing;
  • preserve relevant records;
  • respond through Stripe;
  • reverse page balances or benefits associated with the disputed payment; or
  • terminate the subscription.

A Customer remains responsible for undisputed charges.

30. Unauthorized Charges

Report suspected unauthorized charges promptly.

Featherlily may require the Customer to:

  • verify control of the account email;
  • identify the affected charge;
  • reset or secure the associated email account;
  • cooperate with Stripe or the payment issuer;
  • provide information concerning device or account access; and
  • take reasonable steps to prevent further misuse.

Featherlily may suspend processing while an unauthorized-use claim is investigated.

This policy does not limit rights provided by applicable payment-card or consumer-protection law.

31. Duplicate and Erroneous Charges

If Featherlily confirms that the same subscription, prepaid pack, or usage event was charged more than once in error, Featherlily will provide an appropriate correction.

The correction may take the form of:

  • a refund;
  • a voided invoice;
  • a credit;
  • restoration of page balances; or
  • another account adjustment.

An authorization hold, pending charge, or temporary bank entry is not necessarily a completed duplicate charge.

32. Taxes and Tax Refunds

Taxes may be calculated based on billing information, service classification, transaction location, or payment-processor data.

If a Customer claims tax-exempt status, Featherlily may require valid documentation before applying the exemption.

Featherlily is not required to apply tax-exempt treatment retroactively when the Customer failed to provide timely and valid documentation.

A refund of a taxable charge will include or adjust associated tax amounts as required by the payment processor and applicable law.

33. Pricing Changes

Featherlily may change subscription fees, included-page allowances, prepaid-page pricing, or automatic-overage rates prospectively.

For an existing subscription, a material change will not apply before the effective date disclosed to the Customer.

When required by law or appropriate because of the nature of the change, Featherlily may request renewed consent.

If the Customer does not accept a future pricing change, the Customer may cancel before the new price takes effect.

Continued use after the effective date may constitute acceptance only where permitted by law and supported by appropriate notice or assent.

34. Promotions and Special Offers

Promotions may be subject to separate terms, including:

  • eligibility;
  • duration;
  • redemption limits;
  • expiration;
  • included-page amounts;
  • renewal pricing;
  • geographic restrictions; and
  • account limits.

Unless expressly stated otherwise:

  • promotions may not be combined;
  • promotional pages have no cash value;
  • promotional benefits are nontransferable;
  • promotional benefits may expire;
  • ordinary renewal pricing applies after the promotional period; and
  • abuse may result in cancellation of the promotional benefit.

35. Service Discontinuation

If Featherlily permanently discontinues the GoodOrder Deduplication Engine, Featherlily may cancel active subscriptions and stop future renewal charges.

Where reasonably practicable, Featherlily will provide advance notice.

Depending on the circumstances, Featherlily may provide:

  • paid-through access;
  • a prorated subscription refund;
  • a refund or alternative treatment for eligible unused prepaid pages;
  • a migration period; or
  • another reasonable remedy.

The appropriate remedy may depend on legal requirements, technical feasibility, service-provider restrictions, fraud concerns, and the reason for discontinuation.

36. Billing Support

Billing questions may be sent to:

Featherlily Productions LLC
Email: hello@featherlilyproductions.com

Use the subject line:

Billing Question

For faster review, include:

  • the account email address;
  • the date and amount of the charge;
  • the invoice number, when available;
  • a concise description of the issue; and
  • relevant screenshots that do not reveal complete payment-card information or unnecessary confidential client information.

37. Changes to This Billing Policy

Featherlily may update this Billing Policy to reflect changes in:

  • pricing;
  • product structure;
  • billing technology;
  • payment providers;
  • account procedures;
  • applicable law; or
  • business practices.

The revised policy will display a new effective date.

Material changes may be communicated through the website, application, email, checkout, or another reasonable method.

Changes will not retroactively create new charges for completed transactions.

Where required by law or appropriate because of the nature of the change, Featherlily may require renewed affirmative acceptance.

38. Relationship to Other Agreements

This Billing Policy is incorporated into the Featherlily Terms of Service and Software License Agreement.

The Privacy Policy governs Featherlily’s handling of personal information.

The Terms of Service govern licensing, acceptable use, beta limitations, suspension, termination, disclaimers, liability, and other nonbilling matters.

If the documents conflict:

  1. a signed written amendment controls;
  2. plan-specific purchase terms control the particular purchase;
  3. this Billing Policy controls billing, cancellation, refund, and payment matters;
  4. the Terms of Service control other contractual matters; and
  5. the Privacy Policy controls privacy disclosures.

39. Contact

Questions, cancellation requests, refund requests, and billing disputes may be sent to:

Featherlily Productions LLC
Email: hello@featherlilyproductions.com

Use the subject line appropriate to the request:

  • Billing Question
  • Cancellation Request
  • Refund Request
  • Billing Dispute